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& Shipping

What is Nagaad ?

Nagaad Offers organic essential products which are fully concentrated with no blended ingredients and wildly crafted & organically sourced.

How to Shop on Nagaad Website?

Nagaad has a wide range of organic essential products that offers them in retail, Semi-retail and wholesale. you can buy your ideal products directly from the manufacturer and eliminate the brokers. theses products are wildly crafted and organically certified.

Using promo code at checkout

If you’ve received a promo code from Nagaad either from subscribing to our newsletter or Nagaad loyalty cards from Nagaad Kiosks from city centres/Malls of the UAE, you’d be able to use and apply to redeem the discount.

What payment method you accept?

At the moment Nagaad, accepts Visa/Master cards. Nagaad has partnered with Network International to accept online payments from its customers. the payment gateway is PCI certified and you can securely do your transaction by using your visa/master card.

Is my payment secure ?

As explained in former question, the Nagaad online payment is PCI certified and is completely secured and flawless. you can securely do your transaction and pay by your Visa/Master card.

& Usage

What are the differences between Frankincense Frereana and Caretrii resins?

Frankincense Frereana, often called “Maydi,” is known for its superior quality and is predominantly used for medicinal purposes. Frankincense Carterii “Luban”, on the other hand, is more commonly used in incense and perfumery. Both resins have unique properties and uses, but Frereana is considered the “king of frankincense” due to its rarity and therapeutic benefits.

What is the difference between Frankincense and Myrrh resins?

Frankincense and Myrrh resins are both aromatic gum resins derived from trees, but they come from different species. Frankincense is known for its uplifting and clarifying properties, while Myrrh has a more grounding and earthy scent, often used for its healing and meditative properties.

How to use resins?

  • Resins can be used in various ways: Incense Burning: Place the resin on a heated charcoal disc to release its aroma.
  • Aromatherapy: Dissolve in a carrier oil and use in diffusers.

What does Wild Crafted mean?

Wild Crafted refers to plants or herbs that are harvested from their natural or wild habitat, rather than being cultivated or farmed. These plants grow without human intervention, pesticides, or fertilizers, allowing them to develop naturally in their native environment. Nagaad products are made from wild crafted resins which ensures that the resins are harvested sustainably and ethically, without harming the ecosystem. This method often results in products with higher potency and purity, as the plants are grown in their optimal conditions.

Which essential oils would you recommend for beginners?

For beginners, we recommend:

  • Frankincense Boswellia Frereana
  • Frankincense Boswellia Carterii
  • Frankincense Boswellia Sacra

I am new to Essential Oils. How do I use them?

Essential oils can be used in many ways, including:

  • Diffusion: Add a few drops to a diffuser.
  • Topical Application: Dilute with a carrier oil and apply to the skin.
  • Inhalation: Add a few drops to a bowl of hot water and inhale the steam

What is unique about Nagaad organic frankincense essential oils?

Nagaad essential oils are 100% organic and natural, extracted from wild-crafted, naturally grown frankincense resin. We prioritize purity and affordability without compromising quality. Nagaad maintains full control from harvesting to the final product. Our essential oils are Certified Organic by ECOCERT and USDA, 100% pure, natural, undiluted, and free from chemicals, solvents, additives, and preservatives. Our oils come from organic cultivation, free from pesticides and chemical fertilizers.

What is the difference between Nagaad organic Frankincense Boswellia Frereana, Frankincense Boswellia Carterii, and Frankincense Boswellia Sacra essential oils?

  • Boswellia Frereana: Known for its light, citrusy aroma and superior medicinal & ant aging properties.
  • Boswellia Carterii: Has a sweet, woody aroma and is widely used in incense and perfumery. It support respiratory health.
  • Boswellia Sacra: Offers a rich, complex aroma, often used for spiritual and medicinal purposes. It’s great to energy boosting.

What is the best essential oil for skin?

Frankincense Boswellia Frereana essential oil is highly recommended for skin due to its rejuvenating and healing properties. It helps in reducing the appearance of scars, blemishes, and aging signs.

How do I know if Nagaad Frankincense Essential Oils are authentic?

Our essential oils are 100% organic and natural, without any additives or synthetic ingredients. All our oils undergo rigorous testing to ensure their purity and potency. Our essential oils are Certified Organic by ECOCERT and USDA.

What is the difference between frankincense essential oils and the aroma oils commonly available?

The key difference is that essential oils are natural extracts from plants, carrying therapeutic benefits, while aroma or fragrance oils are synthetic and made using aromatic chemicals, lacking therapeutic properties and potentially containing harmful ingredients.

Are your oils therapeutic grade?

Yes, all our essential oils are 100% pure, natural, and undiluted, maintaining the full benefits of the raw resins. Many aroma therapists and medical practitioners use our oils and are satisfied with their quality and potency.

Are essential oils safe to apply on skin?

Our essential oils are highly concentrated and should be diluted with a carrier oil before topical application. Preferred carrier oils include Fractionated Coconut Oil and Jojoba Oil. We recommend performing a patch test before using an oil on the skin.

Can I use essential oils if I have a medical condition?

We recommend consulting with a healthcare professional before using essential oils if you have a medical condition.

Can essential oils be used during pregnancy or while nursing?

It’s best to consult with a healthcare provider for guidance on safe use during these periods.

What is a Carrier Oil?

A carrier oil is a vegetable oil used to dilute essential oils for safe topical application. Examples include Jojoba Oil, Coconut Oil, and Almond Oil.

How to best store essential oils?

Store essential oils in dark glass bottles away from sunlight and heat to protect their volatile compounds. Nagaad essential oils are packaged in amber glass bottles to ensure long shelf life and high potency.

How is Nagaad diffuser oil different from other Nagaad frankincense essential oils?

Nagaad frankincense aroma diffuser oil is a 100% natural product made from various frankincense varieties, specifically designed for diffusing purposes.

How are Puntah beauty products different from other available products in the market?

All Puntah products are made from organic Boswellia oil and allied products, with no additives or preservatives. They are fast-absorbing and non-greasy.

Can I apply Nagaad frankincense skin regenerative oil on my face?

Yes, it is safe to apply Nagaad frankincense skin regenerative oil on your face & your body.

How to use Boswellia Frankincense floral water?

Frankincense floral water is a versatile product that can be used in a diffuser or as an air freshener, facial toner, deodorant, linen spray, calming and soothing spray, or men’s aftershave.

Are your products tested on animals or contain animal ingredients?

We love animals. Our products do not contain any animal-derived ingredients, nor are they tested on animals. All products are cruelty-free, vegan, and environmentally friendly.

Are your oils free from chemicals such as SLS, SLES, Parabens, Phthalates, etc.?

Yes, all our products are completely free from SLS, SLES, parabens, phthalates, heavy metals, preservatives, and other synthetic additives.

Where do you source your products from?

We source our products from Eastern Africa.

What is USDA Organic?

USDA Organic is a certification indicating that a product meets strict organic standards set by the United States Department of Agriculture.

What is ECOCERT?

ECOCERT is a certification body for sustainable development, ensuring that products meet high environmental and social standards.

Returns &

How do I know my package has shipped?

  1. Check Your Order Status: Once you’re logged in, look for an option like”My Orders,”This can typically be found in your account dashboard or profile.
  2. Enter Your Order Details: You may need to provide your order number or other relevant information to track your package. This information is usually sent to you via email when your order is confirmed.
  3. View Shipping Status: After entering the required details, you should be able to see the status of your package. This may include information like whether it has shipped, the estimated delivery date, and the current location of the package if it’s in transit.
  4. Receive Notifications: You may also receive email notifications from Nagaad with updates on your package’s shipping status. Check your email inbox for any alerts related to your order.

Can I change or cancel my order after it's been placed?

You may be able to change or cancel your order within a certain time frame. Please contact our customer support as soon as possible for assistance.

How do I contact customer support?

You can contact our customer support team by email, phone, or through the Contact Us page on our website.

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